We do not have a printed catalog for 2 reasons: (1) We are constantly adding new merchandise to our website and a printed catalog would be outdated before it was sent out; (2) We are exclusively a web-based company, we keep our overall cost as low as possible and we pass on the savings to our customers in lower prices.

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We accept orders placed on our website or if you prefer, you can also place your order by fax. At present time, we do not accept phone order, it saves time, and it also means that we don't need to hire additional employees to manually taking phone orders. This also translates into significantly greater savings for our customers.

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Since Bonavie.com is located in Quebec, Canada, state law requires that we charge Provincial Sales Tax on orders shipped to customers residing in this state and GST on orders shipped to customers residing in Canada. We DO NOT charge sales tax to out international customers.

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First of all, we do not charge Handling Fee. We offers a flat rate shipping option of only $3.00 for Canada and the Continental US Orders that take advantage of this low cost option are shipped by Canada Postal Service First Class Mail. UPS Ground, 3rd day and Overnight are also available at very affordable rates. International Shipping is done by Canada Post Global Priority with a flat rate of $20.00.

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In most case, all orders are generally shipped within 24 hours of receiving the order and often even sooner. Due to high demand sometimes it may take a little bit longer to ship, but that is ok if you consider the great deal you will be receiving.

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We welcomes customers worldwide and can ship to almost any destination of the world. However, customer is responsible for all duties and custom fees and /or import taxes that may arise from their purchase, if any.

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From our experience, Canada Postal Service is the cheapest way to ship across the ocean and quite reliable. Customer can select one of the following Shipping method on Checkout Page: Air Mail, Registered Air Mail and Xpresspost International (EMS). We encourage international customers using Registered Air Mail as it includes up to $60 of coverage for loss or damage. We DO NOT charge Handling Fee.

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We accept Visa, MasterCard, Dicover, American Express card and PayPal.

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Sorry, at this time we do not accept personal cheque or Money Orders.

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If you call, and we are able to stop shipment before it has shipped, no problem. Your payment will be refunded immediately. If you order has already shipped, then the procedure is the same as in "If your order arrives and you decide you no longer want it" We can not accept COD package

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Every attempt is made to keep our website current. In the event that inventory has run out before we could update the website, and your order has already been received, that item will be put on backorder unless otherwise instructed. You will be notified by e-mail that it won't be included in your shipment and you will be given an approximate ship date.

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You have 15 days to for return any merchandise. It is our intention to make sure youТre totally satisfied, therefore we stand behind our products and guarantee all of our products. Simply include a copy of your original invoice or packing slip and make sure the goods are in their original package. The amount of the returned products will be offered an exchange or store credit. For more detail, please refer to our Return Policy.

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If your order arrives damaged: Please get in contact with us before returning the merchandise. You will receive a return goods authorization that you will need to ship the item back. Please don't return merchandise without obtaining this number. We cannot accept COD package.

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We do not offer cash refunds on any orders. If your order is authorized for a return, Bonavie.com will gladly offer an exchange or store credit..

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Yes, you may enter an alternate shipping address you wish to send your order to by entering it on the checkout page. However, please note that all first time orders will ship only to your billing address. This is for your protection against fraudulent orders. Once we have verified your account and address, we may ship to another address.

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Your credit card payment transaction is handled by Paypal.com, the internet's most trusted payment gateway and trusted by millions of eBay users worldwide. Your transactions is completely secure and you never need to provide the credit card or bank account details directly to us. We are also a verified paypal business member, which means when you order from us and pay through PayPal, you are 100% protected against fraud.

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We have taken every precaution so that your information is protected. We do not sell our information, addresses, phone numbers, or anything else to any other marketing company and we hold this information to only one person within our company. We do offer a company newsletter which you can sign up for. If you receive this email newsletter and you do not wish to receive it you can op-out but following the un-subscribe from within the email..

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Every effort is made to give you the exact sizes and weights based on information given to us by the manufacturers. However, due to different monitor sizes and settings as well as variations in the manufacturing process, all dimensions and weights are approximate.

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If your piece contains silver, remember it is sterling and can tarnish. Tarnishing is a natural process caused by oxidation, and does not damage the silver. Tarnish can easily be removed by rubbing the piece gently with a soft, treated polishing cloth. Polishing cloths may be purchased from Bellavie.ca or a local jewelry store. Many department stores also sell disposable polishing cloths

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Silver is a precious metal that has been used for thousands of years for various purposes such as ornaments, tableware, jewelry and money. Its value as a precious metal was long considered second only to gold (for more information, please see our "Product Information" page). Because pure bullion silver (.999 Fine) is too soft to make into jewelry, so an alloy is made by adding around 7.5% copper and a tiny amount of zinc, bronze or nickle. This means that the sterling silver has a purity of 92.5%. resulting alloy is identified as .925 or "Sterling" Silver, the international mark for which is 925. All of our Silver Jewelry and its components including crimps, clasps, connectors, beads, extenders is solid Sterling Silver.

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Sterling silver is a metal that is meant to be worn. Tarnishing occurs when silver is exposed to air, moisture, certain chemicals, or oils. The more textured a silver item is, the faster it will tarnish. If it is a piece you do not wear daily, wipe it down with a soft dry cloth before storing it to remove any body oils and keep the jewelry in cloth pouches or Zip-closure plastic bags or airtight container, and also by avoiding contact with things like hairspray, perfumes, body lotion and liquid cleaners. A soft polish-treated silver cloth usually works best to remove tarnish from jewelry.

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All of our items are guaranteed to be 925 Sterling Silver purity and free of defects. We are not, however, responsible for damage due to wear and tear, oxidation (tarnish), customer neglect or mishandling.

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Due to the nature of the silver, we do not offer lifetime replacement warranty against tarnish on our Sterling Silver Jewelry products.

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Bali Beads are a specialized type of sterling silver bead, characterized by intricate flourishes and delicate, ornate bas-relief work. They are often handmade and are typically imported from Bali, India or Turkey. Because these items are individually crafted from sterling silver by numerous bead artisans, there may be slight variations in size, form, hole size, and oxidation.

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316L stainless Steel is the highest grade of purity available that can be used in body jewelry. Today 316L stainless steel is commonly used in applications requiring high corrosion and heat resistance, toughness and long life. High aesthetics and polishability are added benefits. A virtually non-magnetic material, 316L applications include a wide variety of medical devices, hardware components and small tools.

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The base metal is brass, and the outside is bonded by an average thickness of .5 microns of 24K gold electro-plating then sealed by anti tarnish coating to create a protective shield. All of our 24K Gold-layered jewelry are backup by the manufacturer's lifetime replacement warrantee against tarnish.

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Swarovski Crystals as known as Austrian Crystals. Swarovski Crystal is not a natural crystal but is man made at the factory in Wattens using basic formulae perfected by Daniel Swarovski and his three sons in the earlier part of this century. The factor that sets Swarovski crystal products apart is - and always has been - the superior quality of the cutting and polishing.

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Crystal is made by adding lead oxide to glass. The lead in crystal is what makes it sparkle and reflect colors so much more than plain glass. It is also makes crystal heavier than glass. The higher the lead content, the better quality the crystal. In Europe, glass must have at least 1% lead content. In contrast, Swarovski Crystal has at least 30% lead content.

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CZ is a simulated diamond.

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